BizCom offers Website support and maintenance packages that can be used for site updates, design enhancements, site additions, and other technical support issues. These packages are designed to save customers money by pre-purchasing blocks of support time at discounted rates. Furthermore, you receive a priority response time for prepayment agreements.
Customer support requests should be submitted via the BizCom Support Website located at - https://support.bizcomweb.com. Customers are asked to create an account within two (2) business days from the date of project acceptance.
Maintenance Plan Pricing
- Bronze Plan - $270 per quarter ($90 per month) / includes 2 hours of maintenance per quarter
- Silver Plan - $600 per quarter ($200 per month) / includes 5 hours of maintenance per quarter
- Gold Plan - $1,110 per quarter ($370 per month) / includes 10 hours of maintenance per quarter
- Platinum Plan - $2,100 per quarter ($700 per month) / includes 20 hours of maintenance per quarter
In the event that a project causes you to exceed the hours designated by the plan you choose, we will extend an additional hour at the Plan rate. Subsequent hours will be at our standard hourly rate of $150.
Additional support charges are as follows:
- Database Architecture - $225 per hour (includes project management)
- Evening & Weekends - $225 per hour for website maintenance*
- Holidays - $375 per hour for website maintenance
- One Business Day Turnaround - $120 per hour surcharge*
- Two Business Day Turnaround - $75 per hour surcharge*
*requests must be submitted during normal business hours no later than 12:00pm
Please note that turnaround time for standard support requests range between 1 - 40 business hours from the date and time of the original ticket creation depending on the complexity of the support request (tickets submitted after (twelve) 12:00pm will be processed the next business day).
Our support website gives you the ability to submit issues directly into the support queue which will significantly improve response time. Please use this system for all support-related requests. Support requests sent directly to staff members may experience a significant delay in processing.
Because it is difficult to determine how long a particular change/removal/addition may take, please allow for additional time when submitting substantial support requests (anything other than image, link or content edits). Though we are always here to help, it is ultimately the customer's responsibility to plan sufficient time for each support request to be completed.
